Refund and Returns Policy

Last Updated: October 25, 2026

1. Overview

At BrandLoveShop, we want you to have a smooth and satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which customers may request a return, exchange, or refund for purchased products.

2. Return Eligibility

To be eligible for a return, products should generally meet the following conditions:

  • The product must be unused and in its original condition.

  • Original tags, labels, and packaging should be intact where applicable.

  • Proof of purchase or a valid order number must be provided.

  • The return request must be submitted within the applicable return period communicated by BrandLoveShop.

Some products may not be eligible for return due to their nature or applicable legal requirements.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the product where appropriate. We will review your request and inform you of the available resolution, which may include a replacement, exchange, or refund, subject to applicable law.

4. How to Request a Return

To request a return or exchange:

  1. Contact our customer support team using the contact details below.

  2. Provide your order number and explain the reason for your request.

  3. Follow the instructions provided by our team.

  4. Return the product using the agreed return method, where applicable.

Please do not send products back without first contacting our support team.

5. Refund Policy

Once an eligible returned product has been received and inspected, we will notify you of the outcome of your request.

If a refund is approved, it will be processed through an appropriate refund method. The time required for the refunded amount to reach you may depend on the payment provider or financial institution.

Any refund will be handled in accordance with applicable consumer protection laws.

6. Exchanges

Exchanges may be available for eligible products, subject to stock availability and the applicable return conditions.

Please contact us to confirm whether the requested replacement size or product is available.

7. Return Shipping Costs

Return shipping costs and responsibility for return delivery will be communicated when your request is reviewed. Where a product is defective, damaged, or incorrectly supplied, the applicable resolution will be handled in accordance with our obligations under applicable law.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may depend on whether the order has already been processed or dispatched.

Orders that have already been dispatched may need to follow the applicable return procedure.

9. Contact Information

For return, exchange, cancellation, or refund requests, please contact us:

Contact Person: Sunbim Saad Evan
Phone: 01775129276
Email: fb.anoarkabirsarker@gmail.com
Office Address: House 46, Road 8/A, Nikunja 1, Dhaka 1212, Bangladesh

We will review your request and provide guidance on the next steps.

10. Policy Updates

BrandLoveShop may update this policy from time to time. Any revised version will be published on this page with an updated revision date.

This policy does not limit any consumer rights that cannot legally be excluded.