Shipping & Delivery Policy
Last Updated: October 25, 2026
1. Overview
At BrandLoveShop, we aim to deliver your orders safely and conveniently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered to our customers.
2. Order Processing
Once you place an order, our team may contact you to confirm your order details, delivery address, and phone number.
Orders are processed after the necessary confirmation. Processing times may vary depending on product availability, order volume, and other operational factors.
3. Delivery Areas
BrandLoveShop aims to serve customers across Bangladesh, subject to courier service availability in the delivery location.
Delivery availability may vary depending on the destination and the courier service operating in that area.
4. Delivery Time
Estimated delivery times depend on the customer’s location, courier availability, weather conditions, and other circumstances.
Delivery may take longer during public holidays, promotional campaigns, or periods of high order volume.
We will communicate relevant delivery information when available.
5. Shipping Charges
Shipping charges may vary depending on the delivery location, order details, and applicable courier fees.
Any applicable delivery charge will be communicated or displayed during the ordering process before the order is finalized.
6. Delivery Address and Contact Information
Customers are responsible for providing accurate and complete delivery information, including:
Full name
Active phone number
Complete delivery address
Relevant address details for successful delivery
Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.
7. Order Tracking and Delivery Updates
Where tracking information is available, customers may receive updates regarding their shipment.
Our team may contact customers by phone or through other available communication channels to provide order confirmation or delivery-related updates.
8. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, additional delivery arrangements may be required.
Customers should keep their phone numbers active and respond to delivery-related calls to help ensure successful delivery.
9. Delayed or Missing Orders
Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier operations, weather, transportation disruptions, public holidays, or other circumstances beyond our control.
If your order has not arrived within the expected timeframe, please contact our support team with your order details.
10. Damaged or Incorrect Deliveries
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.
Provide your order number and photographs of the issue, where appropriate. Our team will review the matter and guide you through the applicable return, exchange, or refund process.
11. Contact Information
For shipping and delivery questions, please contact us:
Contact Person: Sunbim Saad Evan
Phone: 01775129276
Email: fb.anoarkabirsarker@gmail.com
Office Address: House 46, Road 8/A, Nikunja 1, Dhaka 1212, Bangladesh
12. Policy Updates
BrandLoveShop reserves the right to update this Shipping & Delivery Policy when necessary. Any changes will be published on this page with an updated revision date.